Hi shotguners ,
i have problem activating RV player using Shotgun . I tried to leave it for 1 hour , and still in activating progress . Kindly advise . Thank you .
Hi @cha,
First I would try is to clear cookie and reload. Have you ever tried this two options under Shotgun dropdown meun?
-Ben
Hi Cha,
The error says your site is currently not accessible. Could you be able to access your Shotgun site?
-Ben
Hi Ben ,
Yes i can access to my Shotgun site 
I will restart my workstation later to see whether it works . If the RV player is unlicensed , will i be able to scrub through video ? I dropped a video in as session, all i see is black space .
Hey,
I think you can play local media by dragging and dropping it in a RV session, even though you are not licensed.
Try to drop a video again and then go to Window->Console to see if any error message.
-Ben
Hi Ben ,
No error message . But video still unable to play , when i pressed the play button , it was always buffering. I tried to drag a video with sound , when i scrubbed through , there is sound , but no visual .
Weird 
Hi ,
Could it be caused by inaccessible to certain page ? If so, then i will need to inform our IT team to whitelist the page to enable accessibility to verify RV player.
Kindly advise . Thanks .
Hi @cha,
Sounds to me like this could be a firewall issue.
Can you check if your firewall is allowing the traffic?
Greetings,
Bert
Hi Bert ,
Let me forward this message to IT team . Because our company have strict policy , and only allow certain site to connect to Shotgrid . I have no problem accessing my Shotgrid project site on browser, but have issue activating license for RV player . May i know which site/ source is required for RV player license activation ?
Thanks !
Hi @cha
Can your try:
- hit
Cancelwhen theActivating RV Using Shotgun, - go into the
Shotgunmenu and selectShotgun Connection Details -> Clear All Shotgun Connection Details - re-authenticate in ShotGrid
Let us know it this works,
-Patrick
Hi @patrick-hubert-adsk ,
It is not working as well . I have cleared all shotgun connection details as you can see below .
When i tried to authenticate again , it still stuck at activating window .
Hi @cha
- Could you please re-do these, but taking a screen shot of the window where you enter the URL of your site ? I want to see things as you have done them, prior to the Activation-screen-that-does-not-go-away (I know there are evidence of your site name elsewhere in the thread, but the important part to me is how you entered it)
- Also, what version of RV is that ? I have not seen it mentioned, or I missed it.
Thanks,
-Patrick
Hi @patrick-hubert-adsk ,
I have recorded it (let me know if you can’t play the video) . The version of RV is RV 2021.0.3 .
Thanks for the video and the added information.
Unfortunately, at this point the only suggestion I have is to try to start RV from a command prompt, with the rv -resetPrefs argument.
But before you do, please check that you can run rv --help and see the help.
I am on a Mac, and I am not sure of the behaviour on a PC.
Have you opened a support ticket ?
-Patrick
Oh no, its not recognizable .
No I didn’t opened support ticket on this issue .
I did have a issue on upgrading from Shotgun Desktop to ShotGrid Desktop (last week ticket) . Up until now there is no reply. So i guess i try it here , because the respond is much faster
Ah, I see the problem.
You either need the full path of the rv.exe binary or do a cd to that folder.
Can you do a find for rv.exe and then just drag-and-drop the binary into your command-prompt ? This just copy the path to it.
And then do the rv --help
-Patrick
We are making progress,
But rv was meant as an alias to the whole path + exe.
And now, same thing : drag and drop the rv.exe and add -resetPrefs
You full line should be:
"C:\Program Files\Shotgun\RV-2021.0.3\bin\rv.exe" -resetPrefs
-Patrick
Thank you so much @patrick-hubert-adsk for your patience 
Now it works !! Now when i drag and drop video in RV , i have visual !!
Thanks @Ben_xzj @BertST for your help on this thread . YEAH !