Hope you are well thanks for posting this here and sorry to hear you are having troubles with this.
Theres a few things we can test here to rule out some potential causes, is it possible to confirm:
Does this only appear to affect your user on that machine? I.e if another user logs into RV on your machine, does the issue still occur? This will tell us if there is a problem with your specific user
Is your machine connected to a studio network? If so is it possible to temporarily connect to another network (such as a 4G mobile network) and then try to authenticate RV. This will tell us if there is something on your computers network that is blocking the authentication
Let me know how you get on and we’ll be happy to dig in further
Long time no see. I hopley you are well to
This problem suddenly came out (We had blocked from all internet not shotgun sever. I used it well but last week, happened to this problem only me ;; )
Does this only appear to affect your user on that machine? I.e if another user logs into RV on your machine, does the issue still occur? This will tell us if there is a problem with your specific user
: Yes only my computer this problem appear… I check out 4 another computer in same network but they don’t have this problem only me!
Is your machine connected to a studio network? If so is it possible to temporarily connect to another network (such as a 4B mobile network) and then try to authenticate RV. This will tell us if there is something on your computers network that is blocking the authentication
: yeah I think this problem our network set up, I’ll check this with system manager thanks your notice
Thanks for the reply and glad to hear you are doing well
Interesting, if it limited to a single machine it sounds like there may be some network configuration on that computer. May I also ask
can you access the regular Shotgun site on that computer?
We’ll wait to see what your systems team report back with, but testing on an outside 4G network will be a good indicator if there is something wrong with that machines network configuration.