Launching RV 7.5.1 on mac (not RV64)

RV
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I have a playlist I want to review on my mac but when I ‘Play in RV’ it launches RV64. How do I get it to use my newly installed ‘RV’? I can’t see any entries for this on the software page.

Many thanks, Michael

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Hi Michael,

Welcome to Community @ Shotgun

From the command line, navigate to the installed location and run the following command:

./RV -registerHandler

This command will register the current binary has the default handler for “Play in RV”.

Hope this fix your issue.

Regards,

Alain

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Great - thank you Alain.

That fixed it but now my playlist won’t launch - I’m getting the spinning wheel so I can’t tell what the errors are. Should I open a ticket?

Michael

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Hi Michael,

Thank you for using community!

There are a couple of things you can check first before opening up a ticket with us:

  • What version of Shotgun are you using and what browser?
  • Do you have Screening Room or Shotgun Review enabled?

Thanks,
Alexa

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Hi Alexa - it’s launching fine from the website - it’s just locking up once it’s loaded my playlist as a timeline. I’m using shotgun review

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Hey Michael,

Are you using a custom version of Toolkit by chance?

Also have you tried cleaning out the Shotgun Toolkit cache to see if it helps? (Example: Windows: C:\Program Files\Shotgun\, Mac: Library/Application\ Support/Shotgun).

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