Problem activating RV using Shotgun

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21

Hi @cha

Happy that you are now unblocked. But… a few things:

  • The use of the -resetPrefs flag was a one-time thing, to reset the state. You should not need to use it every time you start RV
  • It is not clear form your image if you are connecting to a ShotGrid site or not to authenticate RV. Installs of RV on a new machine are allowed to run for 1 month if I remember correctly. After that time you will need to connect to ShotGrid.
  • So if there is indeed a problem for RV to connect to your ShotGrid site, it may not be resolved.

Glad that I was able to help,

-Patrick

22

For what it’s worth I had this exact problem in the past and was able to repro the issue by having the wrong versions of certain rv packages set in the rvload2 file in my RV environment when upgrading from one version to another. In my case I was going from 7.3.2 to 7.5.1 at the time.

-slmodule,SLModule-1.4.rvpkg,nil,nil,nil,true,true,6.0.1,false
+slmodule,SLModule-2.1.rvpkg,nil,nil,nil,true,true,7.2.1,false
-slgui,SLModule-1.4.rvpkg,nil,nil,nil,true,true,6.0.1,false
+slgui,SLModule-2.1.rvpkg,nil,nil,nil,true,true,7.2.1,false
+saml2_sso,saml2_sso-2.1.rvpkg,nil,nil,nil,true,true,7.2.1,false

Making sure the above packages matched the expected versions from the above diff made the authentication work correctly.

23

Hi @patrick-hubert-adsk

I tried open RV today , and its is automatically authenticated . I think the problem has been resolved . Thanks !
image

24

Hi @Halil ,

Noted on this . Thanks for the suggestions ! :grinning: