Thanks for the reply. I do manage a pretty tight ship in regards to my firewall but this is not the issue at hand. Or at least your connection example is not an accurate one. We can access and login to Autodesk’s site. I have the appropriate ports open on my firewall for ShotGrid.
This seems be an issue with something else and the holding on to the token or maybe the loss of authentication of being logged in. The users that have been having this problem usually run into this first thing in the morning after their computers have been asleep and they are trying navigate the ShotGrid site. It gets stuck on that popup to sign in.
Like I said restarting Chrome will allow them to get to the main login again. This I feel is a site issue and it’s getting stuck trying to have the user re-authenticate after their token has expired.
I have my users restarting Chrome when this happens but of course there are lots of grumbling because they have lots of tabs and windows open and they “never had to do this before”.