V8.69.0.5685 (just released?) all crud ops broken -> server errors

Flow Production Tracking
1

our cloud-hosted site is almost completely broken – all create + update + delete ops in either UI or API are failing with server errors. we can read, but that’s it. this problem seems to have started around last Friday 2024-12-06, which I think coincides with the v8.69.0.5685 release.

what’s even more awesome-r (/s) is that the Autodesk - Account site no longer has a “Create a support case” link or button anymore either… which is why I’m resorting to posting this probably site-specific error in this open community forum…

2

a quick check… .our site seems ok. I can use the UI to create and edit a record and I can see that my event plugins have been writing updates using teh API within the last minute and we’re showing v8.69.0.5685

I don’t doubt something is up for yoru site, but if it helps in diagnosing, it doesn’t see like it is affecting all sites (or at least not yet).

3

thanks, I appreciate the quick check.
I’ve managed to start a Live Chat with a support rep.

4

Does this not work for raising a ticket?
Contact Customer Support | Autodesk Support

image
image1952×1898 207 KB

5

I can also confirm no problems on my sites.
image
image

6

Oh, interesting, did it take long to get past the AI chatbot?

7

nice one, thanks, that did work for case creation.

our cloud site is still broken tho.

8

no, as soon as I posted something remotely technical, the bot admitted “it would be best for you to talk to a real person” :wink:

9

I always move as quickly through the bot prompts as possible to get to the “create a case ticket”. In most cases, if the bot could answer my question I’d have already googled to find the answer.

1 Like
10

Can’t wait for the AI assisted results from the case prompt!

11

I dont mind them bringing the cases into the account site though, thats a good change at least.
Instead of that crappy SalesForce site.