Thank you for your valued business and use of Autodesk products and services. Please note that there is currently a higher than usual volume of Support cases related to ShotGrid, which is resulting in some delayed response times.
Our customers are of the utmost importance to us, and we are working diligently to address the Support case volume and temporary response delays. Thank you again for your continued patience as we work through your current Support requests and improve the ShotGrid Support experience for the future.
If you need self-help and documentation access, please check out our Autodesk Knowledge Network content at ShotGrid | Autodesk Knowledge Network (you can access other product documentation at https://knowledge.autodesk.com/).
If you are waiting on a response to an open Support ticket, please do not submit another ticket related to the same issue – we ask that you log only one ticket per issue to ensure duplicate tickets do not further delay response times.
If you have migrated your ShotGrid site and need to create a new Support ticket, please create a ticket at Contact Customer Support | Autodesk Knowledge Network.
Using this system provides your Authorized Users with access to our entire ecosystem of Support specialists and helps to ensure you get answers more quickly.
If you have not migrated your ShotGrid site and need to create a new Support ticket, please create a ticket at Submit a request – Shotgun Support
Important Note: As a reminder, ShotGrid site migration should be completed by your company’s Autodesk Administrator(s) before October 1st, 2021 to maintain access to ShotGrid sites and Support Benefits. Please contact your Autodesk Administrator(s) for questions related to the migration of your ShotGrid site.