That was the missing step for us! We were also on a panic too as the date on the banner of doom was earlier than expected:
So instead of 1 October, the date is actually dictated by whether sites were on monthly or yearly 
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I’m a monthly subscriber and am locked out of shotgrid. How can i log back in (in order to complete the final migration step)?
Hi @tricia
From what you are writing, I take it that you have the Site On Hold / Your account has been suspended message, correct ?
If that is the case, you need to contact support and provide one of 2 things (ideally both):
- the Subscription ID of your ShotGrid subscription,
- the email of the purchaser
To make the site available again, we need proof that you (your company) have purchased a subscription.
Once we have that, we will make the site available again and give you 3 business days to:
- complete the migration of the site to Autodesk Identity (meaning turning OFF the legacy ShotGrid-based log in)
- AND link your site to your valid subscription.
Failing that, the site will once again be made unavailable after those 3 business days.
Hoping you can get your site back quickly,
-Patrick
Hi Patrick,
I emailed support, but haven’t heard back yet. Any chance you can help activate?
Hi @tricia
Even if I am an Autodesk employee, I cannot see who you are in real life from your Community posts and profile. I have no way to track down who you are and what is your site URL. That makes it difficult for me to help you.
Since you have already opened a ticket, make sure you provide the info I mentioned to avoid an unnecessary back-and-forth between the support person and yourself.
-Patrick