My apologies if I came across as defensive, I did not perceive any negative things from your comment.
I was just trying to highlight that communication is complicated… finding the right way, correct channels, proper phrasing, is difficult and fraught with pitfalls and edge cases.
As a company, we can always do better, and must try to improve.
In this specific instance, with the October 1st deadline looming, the margin to manoeuvre is getting slimmer by the day.
Regarding your site admins, and subscription owners, I cannot speak for your specific case (I cannot tell your real identity, or locate your ShotGrid site to review how things are setup), but you are likely not the only company in a situation where our communications may have failed.
Which leads us back to the more noticeable banners…
Hoping that things will go smoothly for your transition.