Hi, We are trying out Flow/shotgrid production tracking for our team with a current animation project. The other day I sent a client review link to client and team members, myself included and it never landed. I tried various configs of resharing and removing and the link just isn’t coming.
This is obviously a deal breaker as we need to send out review links on a tight schedule.
When I personally approved the version in the client review section I did get an email for that.
My research online has pointed to an email supression list but why would I get other updates if I was on this list? I’m guessing that this has to do just with the client review invites.
I would send the emails to shotgrid support as recommended but I can’t find any email for them. Searching on the autodesk support site gives me no options but AI assistance.
Our flame licenses are not currently active. Usually there would be support options for that software that would lead to a human…
Any help with this would be greatly appreciated. We use a fair ammount of Autodesk software and would really like to make use of Flow but if emails don’t go out timely I’m not sure how we’d make it work.
Hey David
Mason here, PM for FlowPT. Apologies for the disruption - it’s unusual for the client not to receive the email invite. I’m checking with my support team about the best avenue to get you assistance, and I’ll report back once I hear from them (likely tomorrow)
Thank you Mason! I went ahead and purchased a license thinking the trial might have limited functionality and a whole page with tabs and options appeared on my Autodesk user page. I’m thinking there might be something here that sheds light. I’m going to do some testing this morning and will report back.
Most importantly, one of the tabs has a “support” section which is great news!
We’ll also look for any info coming from your end. Cheers.
Okay… Update. I’m a little frustrated. Emails are still not going out even though we have purchased 2 licenses for testing. The support tab I saw just turns into a login for the flow app when I click on it. When I send an email to the support user in the site it tells me that the email is deprecated and gives me a link to the same AI page as before. I’d like to set up a workflow for my artists to use this week but without emails working I’m really not sure what to do… Getting some help ASAP would be great. Is there a way to get in touch with the support team?
Update… Hopefully this helps someone else trying to access support… It appears the support protocol has changed. We’re long time Autodesk users and this is new. Now you have to ask the AI assistant to “Create a case” and then insist to it that you really do want help from a human at support. I was then able to schedule a phone call with support which is the high level of support I’ve come to expect from Autodesk. Great.