Hello,
I have an error when I try to export from Hiero with the option “Create Shotgun Version”.
Some sequences have been created twice, one with all the data (thumbnails and cut duration…xtra), another one with just the names of the sequences without any data.
I wonder why and how did this happen?
Your help is much appreciated!
Cheers,
Osama
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Hi @Osama.Ali,
Thanks for your posting. It seems we need more information on this one. Could you please email us at support@shotgunsoftware.com with more details?(We are using the 1:1 support whenever we need to share private information.) Attach the log files in your email as well.
We will see you there and help sort it out.
Cheers,
Ben
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