Hi there - none of my vendors can play the media they have uploaded on our SG site. They can see the thumbnail but they cannot preview their submissions either through the browser or through RV.
I’m not sure if this is a permissions error? I’ve been looking on our permissions page but can’t seem to figure out which box to check to show playable media. Or at least it’s not obvious to me.
The specific error the vendors are getting when trying to play their submissions back is “No web playable media available”.