The usual process is for you to contact Autodesk Support.
Before making your site available again, you will need to provide a valid ShotGrid subscription ID and the email of the purchaser. You can avoid a round of back-and-forth if you provide those in your support request.
This helps us validate that there is indeed a ShotGrid subscription, and we can check that the email provided will be able to link the site.
Every ShotGrid site has an allow-list of who can link it. This is for security reasons, so that no one else will attempt to get their hands on your site. The allow-list is made of of the email of the person who requested the site initially, and any other emails of those in charge of updating the subscription and credit card on Account Center (ShotGrid’s old eStore).
Once the site is back online, you will have 3 business days to:
- complete the migration to Autodesk Identity and turn off the ShotGrid sign-in, if not done already
- link your site with a valid subscription