Shotgun.autodesk_identity.error.status.transition.from

Flow Production Tracking
1

Manager Permission Group could not assign an artist to a project.

manager_add
manager_add1201×633 115 KB

manager_add2
manager_add21100×255 64.7 KB

Update failed for [HumanUser.projects]: User is not permitted to transition from current status (code: shotgun.autodesk_identity.error.status.transition.from)

2

I’m the same

3

Hi @sichoi

Your screenshot does not show the full ShotGrid page… So a few questions:

  • Was it possible for your manage permission group users to activate users before you fully switched to Autodesk Identity ?
  • Did you log in with the Autodesk Identity login or with the ShotGrid login ?
  • Are you using view the page as another user to do the assignment ?
  • Did the user being activated have a valid email address ?

-Patrick

4

Hi @patrick-hubert-adsk

Was it possible for your manage permission group users to activate users before you fully switched to Autodesk Identity ?

  • Yes

Did you log in with the Autodesk Identity login or with the ShotGrid login ?

  • I logged in with the Autodesk Identity Login

Are you using view the page as another user to do the assignment ?

  • Yes, but it’s same even if he log in himself.

Did the user being activated have a valid email address ?

  • Yes

Thank you.

6

Thanks @sichoi for the additional infos.

Have you contacted support already with this ?

-Patrick

8

Maybe, I did.

This seems to be the same issue.
User’s language setting failed – Shotgun Support (shotgunsoftware.com)

9

Thanks for the link,

I will let the process go forward with that ticket.

-Patrick