Problem adding a new user

Flow Production Tracking
1

We’re actively using ShotGrid. I wanted to add a new user to demo the system, but so far have had no success.

Steps to date:
- Deactivated a current user (to avoid going over our subscription limit)
- Deleted a number of deactivated users (maybe possibly freeing up some space)
- Added the new user
- Assigned that new user to a Permission Group that is confirmed working successfully
- Reset the password, sending an email inviting that new user to log in (for testing purpose, I’m using my own extra test email)

Everything works up to a point:
- I receive the email
- Successfully reset the password
BUT
- Cannot log in.
- Error: “Email address / username and password do not match.”

Considering
- The email arrives successfully
- The login creds are copy/pasted from start to finish to account for (at this point) the unlikely possibility of there being a typo…

What might be the actual problem?

2

Just to be clear, are we talking about logging in via Autodesk Identity?
Are you able to login to the Autodesk site with these creds?

3

@Ricardo_Musch It’s the ourProjectName.shotgrid.autodesk.com link that gets sent when you do “reset password” in the ShotGrid “People” entity.

4

Yes, but the window you are trying to login to is the Autodesk Identity window right?

5

The reset password features takes first to the password reset page, and once you’ve done that, the following login page: Sign in (with a callback in the querystring)