Shotgrid is painfully slow from Europe due to use USA servers

1

I’m from Europe and I like Shotgrid but the problem is that it’s painfully slow. I’ve researched the reason and I’ve found that the servers are the AMAZON-02 on USA.

I cannot understand how is possible this service don’t care for europe customers.

I’m being forced in my studio to use Ftrack for this reason, since it has servers on Brussels.

2

You might want to contact support because as far as I know Sg has servers all over the world as it runs on AWS and uses AWS related services to speed up loading.

Also you can set the location of the S3 bucket to somewhere closer to you in the site settings.

I’m in London and SG works fine here, and it should work fine anywhere in europe as I know users all over Europe.

So something is wrong somewhere, contact support to figure it out!

3

That support link doesn’t list shotgrid as an option in the software. I’m in the states and I have painfull slowness as well. I use SG for a large company and I have one for my personal use. My personal use is SOOOOOOOO slow. Even just logging into the site. If I had to guess, I’d think that because I’m a single license holder, they’ve put my site on a slow server or something but that’s just a guess. I hate it and I’m really starting to look for an alternative to shotgrid.

(Update: I just realized that they are calling it flow production tracking now? When did that happen? FPT is listed on the support page)

4

The name change happened a few months ago.

As for logging into the site, I have a multiple of sites and some of mine that are not used everyday will take a little longer to login to, but after 30 seconds or so they are running at the same speed as other sites and this seems to last for more than 24 hours.

The backend likely uses something similar to Heroku which puts an app on sleep mode if its not accessed within a certain period, which makes perfect sense if you host a lot of web apps.

If you have more speed issues I suggest the following:

  1. Try running a ping test to your SG site. It will acually ping AWS Global Accelerator service but it can give you a good idea on if your ping may be too high.

  2. Run a Connection Test on your site: mysite.shotgunstudio.com/connection_test

  3. Contact Autodesk Support, they may be able to give you more pointers or identify an issue with your site.