Hi there ShotGrid Support! Our team is having issues opening Shotgrid Desktop App after the app had auto-updated today on Jan 10 9:30 AM AEST [image] It is tracebacked to the framework tk-framework-desktopstartup and im not sure if this is due to the new Python 3 only support update from now on. …

We got burned by this as well. Our temp solution was to isolate the v2.1.12 tk-framework-desktopstartup and use SGTK_DESKTOP_STARTUP_LOCATION env var pointed at that folder.

Yes this worked after a restart and setting the env variable on startup! Btw how did you find out that was the env variable to use to path the desktop startup?

You can find documentation using the environment variable here

I compared the location.py file in both tk-framework-desktopstartup v2.1.13 and v2.1.12 and this is the difference : in v2.1.12 : return yaml.load(location_file) or dev_descriptor in v2.1.13: return yaml.load(location_file, Loader=yaml.FullLoader) or dev_descriptor From Stackoverflow : The Full…

Currently working on this and can confirm that changing %APPDATA%\Shotgun\desktop\install\app_store\tk-framework-desktopstartup\v2.1.13\python\shotgun_desktop\location.py line 71 return yaml.load(location_file, Loader=yaml.FullLoader) or dev_descriptor to the following try: return yaml.load…

Looks like SG Desktop is now loading v2.1.12 by default and a pull request is waiting to be merged on Github SG-29529 'module' object has no attribute 'FullLoader' shotgunsoftware:master ← shotgunsoftware:SG-29529_module_object_ha…

Seems to have been fixed: [image] A new version of tk-framework-desktopstartup has been released! Pipeline Integrations v2.1.14 2023-January-10 Fix yaml.load backwards compatibility.

Shotgrid Desktop App wont load after Jan 10 update

Uncategorized

Ricardo_Musch January 10, 2023, 6:20pm 9

Seems to have been fixed:

Topic		Replies	Views
Shotgrid desktop UI not showing apps Uncategorized	3	295	July 19, 2023
ShotGrid Desktop won't load Flow Production Tracking	5	466	August 6, 2021
Shotgrid Desktop update broken sign-in to migrated sites Flow Production Tracking	6	1021	July 21, 2021
Shotgun Desktop Update Error Pipeline Integrations sg-desktop	5	1569	September 28, 2021
How to update an old environment toolkit to use Python3? Flow Production Tracking fptr-tk	1	479	September 29, 2022

Shotgrid Desktop App wont load after Jan 10 update

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