Shotgrid Desktop App wont load after Jan 10 update

1

Hi there ShotGrid Support!

Our team is having issues opening Shotgrid Desktop App after the app had auto-updated today on Jan 10 9:30 AM AEST

image

It is tracebacked to the framework tk-framework-desktopstartup and im not sure if this is due to the new Python 3 only support update from now on.

Many Thanks,
Anthony

2

We got burned by this as well. Our temp solution was to isolate the v2.1.12 tk-framework-desktopstartup and use SGTK_DESKTOP_STARTUP_LOCATION env var pointed at that folder.

4

Yes this worked after a restart and setting the env variable on startup!

Btw how did you find out that was the env variable to use to path the desktop startup?

5

You can find documentation using the environment variable here

6

I compared the location.py file in both tk-framework-desktopstartup v2.1.13 and v2.1.12 and this is the difference :

in v2.1.12 :
return yaml.load(location_file) or dev_descriptor
in v2.1.13:
return yaml.load(location_file, Loader=yaml.FullLoader) or dev_descriptor

From Stackoverflow : The FullLoader class is only available in PyYAML 5.1 and later.
I guess the yaml module that comes bundled with shotgrid desktop is not up to date ?

Anyone from SG support ? This needs an urgent fix

1 Like
7

Currently working on this and can confirm that changing
%APPDATA%\Shotgun\desktop\install\app_store\tk-framework-desktopstartup\v2.1.13\python\shotgun_desktop\location.py
line 71
return yaml.load(location_file, Loader=yaml.FullLoader) or dev_descriptor
to the following

try:
    return yaml.load(location_file, Loader=yaml.FullLoader) or dev_descriptor
except AttributeError:
    return yaml.load(location_file) or dev_descriptor

fixes the error on SG Desktop launch. Obviously directly modifying the python files inside tk-framework-desktopstartup is not advised but does seem to point to the distributed yaml inside
%APPDATA%\Shotgun\desktop\install\app_store\tk-framework-desktopstartup\v2.1.13\python\tk-core\python\tank_vendor not being a supported version.

1 Like
8

Looks like SG Desktop is now loading v2.1.12 by default and a pull request is waiting to be merged on Github

3 Likes
9

Seems to have been fixed:

1 Like