I can’t view media file in ShotGrid Create . It all appear to be blank . I tried push to RV , it is working . But to ShotGrid Create , it’s just pure black . Please help
Can you tell me on which OS your are, please ?
Windows 10 Enterprise
I use another machine to try out . It is the same issue as well .
Push from browser to → ShotGrid Create = blank
Push from brower → RV = working
Push from ShotGrid Create → browser / RV = working
This is the edition of my other workstation
I did reproduce the issue yesterday, I wanted to be sure we were hitting the same problem. I’ll create an issue in our database for this and add you has an affected customer.
I hope we will have a fix quickly.
We just deployed the fix for the issue. If you could update Create and confirm the bug is fixed on your end, it would be appreciated.
Thanks for reporting it,
Hi @lampronf ,
Thank you ! The issue is solved .
Appreciate your prompt action .