Hi @Shervinion
Thanks for writing in and posting your question, we’ll be happy to help out here.
So, the CC field actually is only used for legacy email notifications. If you have someone in the CC field and you have the below email setting checked, then those users will receive email updates
on those tasks (but only via email)
This functionality was in place BEFORE we introduced the Shotgun Inbox & Following Features. in Shotgun 5.0.
With the newer Inbox & Following functionality, a user needs to be following a task in order to receive updates in their Shotgun inbox (and by email). When you assign a user to a task, they automatically follow it and will receive updates (as specified in your Follow Settings)
I should note that we *don’t recommend using legacy email notifications (those listed under *more notification options) in conjunction with the following notifications, it’s better to use one of the other, as otherwise, you could receive duplicate emails about the same thing
Now, in your case, if you want to continue to use the CC field and the legacy email notifications, unfortunately, there is no way you’ll be able to get that notification in the Shotgun inbox (since it was functionality designed before the inbox existed).
However, if you want to use the following setting & inbox notifications, then you just need to make sure anyone who wants to receive updates is either assigned to that task (or following it).
Let us know what you think and we’ll be happy to advise further. If you have any further questions don’t hesitate to give us a shout.
Cheers,
Andrew