SG Create stuck on loading screen, where to look for clues?

Our studio is experiencing SG create stuck on an infinite load screen. Is there a log or something we can view to see what might be happening under the hood, similar to SG Desktop?

For windows:
%AppData%\Roaming\Autodesk\ShotGrid Create\ShotGridCreate.log

It’s been down for two weeks now. My studio submitted support tickets and reached out to personal contacts at SG too. Pretty unacceptable for a professional product.

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