Shotgrid create not showing list of apps

Hi,

We use SG desktop with the tool kit and some mod. When tried to test SG create, it works as intended - view tasks, play media - except we are not able to open shots. The menu “Open in” is stuck on “Loading…”

The desktop app is working like a charm, shows all the approved apps on the software entities. Any suggestions on how we can replicate the same on Create?

1 Like

We are having the same exact issue. Is something disabled in the shotgrid desktop environment that we need to change in order for create to communicate and get the apps?
It is really important and we have no way of using it right now

Try to delete the SGTK cache and try again.

  • Windows: %APPDATA%\Shotgun
  • Linux: ~/.shotgun
  • MacOS: ~/Library/Caches/Shotgun
1 Like