Note attachment image isn't show the same on 2 users

Dear All,

I have some trouble with Note Attachment

I’ve checked several things. the note is linked to the playlist, version, and asset (no tasks linked.) the playlist is created by management permission. version is created by artistA, all the tasks on this asset were assigned to artistA, artistB, artistC, artistD

but only artistB see the image on note. even all the artists have the same permission group.

how should I deal with this?

for more info

  • we got this issue on some notes not all.
  • some of the higher permission groups will not see it either. Management and admin can see it.
  • Note and Attachment were created by script and linked to the project