They already made that statement a while ago.
Hi all, following back up on the content front, I’m going to be updating links in posts per @Patrick 's feedback. I’m prioritizing based on the most clicked links for 100 posts. Just let me know if there is a post you’d like me to prioritize, and I’d be happy to add that link/post to the update.
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This site is no longer being monitored, so I would not create any new requests here. Instead, use: Contact Customer Support | Autodesk Support
Can you offer zipped archives of our zendesk tickets so we don’t lose the discussions. I often find myself digging out old discussions when I hit familiar problems.
Thanks!
p.
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I’ll try and get the support team to chime in on support requests. Last I checked, they can provide you with older support conversations from the old support site upon request.
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Thanks!
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Another follow-up on the links front: I just got through 200 of the most visited links and updated them. I’m going to stop there, but let me know if there is a post you’d like me to update links on and I’d be happy to add that link. You can also just tag me in the post itself for help on getting new links.
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Hi ShotGrid community,
You asked, we listened. Effective immediately, we have reopened the Legacy ShotGrid Support Portal (Zendesk) for a limited time. We realize how valuable these discussions with support are, and all your previous tickets are available to view in a read-only format. The intent is to utilize the Legacy Portal as an archive resource. So during this time, please take steps to capture any necessary ticket information as soon as possible.
New support tickets will still need to be filed through the Autodesk Support Portal. The legacy ShotGrid Support Portal is not active and is not being monitored.
Thank you for your feedback and patience through this transition!
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