Migration. How to buy seats

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1

Hi, folks!

We are struggling hard with the migration. The docs and support tell me to buy seats for my crew. But HOW? The URL the support sends me (Autodesk Plans | Plans for Product Subscriptions | Autodesk) ends up on https://www.shotgridsoftware.com/pricing/.

Please someone. Help me! I’m going crazy!!!

2

Hi @dietmar.kreider

What about this link: https://www.autodesk.ca/en/products/shotgrid/overview?term=1-YEAR

-Patrick

3

At the end this was the place to buy them. Shotgrid support was pointing me to a dead URL. ¯_(ツ)_/¯

4

Hi @dietmar.kreider

Just to avoid the issue for others… when you say ShotGrid support, was that from a ZenDesk or Autodesk support ticket, or from one of our web page ?

And on the plans page, what did you click on exactly to get to the dead page ?

I’d really like to fix this.

Thanks !

-Patrick

5

ShotGrid support → Shotgun Support

Copy - paste from my ticket:
The information at Autodesk Plans | Plans for Product Subscriptions | Autodesk does not help at all. For example:

  1. After opening the URL mentioned above I get an overview of all Autodesk plans, like Standard, Premium, etc.
  2. After selecting the plan, the website wants me to choose a product, like Autocad, Inventor and so on
  3. After scrolling to the latest available product - Shotgrid, there is a button appearing, when you hover over it with a mouse, that says - “See pricing”.
  4. Clicking it sends me to a 404 Page at shotgunsoftware.com - https://www.shotgridsoftware.com/pricing/

A small update for the text above. Sometimes the site is not a 404 but a regular old SG-Site listing the Awesome & SuperAwesome plans.
Right now it’s a 404 page.

6

Ah ! I did not realize that you had created a ticket. Thanks for that and the additional infos !

-Patrick

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