Hi, over two hours ago I bought two more seats for our ShotGrid and I am still not given the confirmation. I was sent the confirmation that my money has been gladly accepted, but no service has been given in return.
What is one to expect here? We often have situations where we get freelancers onto a show quickly to help out. So far those two freelancers are twiddling their thumbs as they still don’t have SG access.
What’s going on? Surely this is an automated process??