I’m experiencing an issue while using FPTR Desktop to launch DCC tools. Initially, everything works well, but after some time, any apps opened through the DCC tools (After Effects, Nuke, Cinema 4D) stop responding. Could this problem be related to ShotGrid, and if so, what steps should I take to address it?
Thank you for your assistance.
Best regards,
Have you checked the logs for SG desktop to see if you can find any hints?
“after some time”. Have you identified any common steps prior to hang that the user was doing? If it’s not during a publish or file open/save, then it’s unlikely to be SG… although there are some callbacks that might cause an issue.
This problem shouldn’t be the cause anymore, but in the past, having SG debug logging enabled caused a similar issue. Try disabling it if you have it enabled currently.