We’re suddenly seeing issues with browser integration for the Shotgrid app with this error,
OpenSSL.SSL.Error: [(‘x509 certificate routines’, ‘’, ‘key values mismatch’)].
This is on Windows.
We’ve tried deleting the Shotgun folder where the keys reside as well as reinstalled the Shotgrid app with no luck.
Does anybody have any ideas?
We are getting the same:
2025-05-02 17:11:12,201 [ ERROR] Could not start the browser integration:
Traceback (most recent call last):
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\framework.py”, line 137, in launch_desktop_server
self._server.start()
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\python\tk_framework_desktopserver\server.py”, line 200, in start
self._start_server()
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\python\tk_framework_desktopserver\server.py”, line 167, in _start_server
self.context_factory = ctx_factory(cert_key_path, cert_crt_path)
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\python\tk_framework_desktopserver\server.py”, line 60, in init
self.cacheContext()
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\python\tk_framework_desktopserver\server.py”, line 66, in cacheContext
ctx.use_privatekey_file(self.private_key_file_name)
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\resources\python\src\3.10\pkgs.zip\OpenSSL\SSL.py”, line 1191, in use_privatekey_file
self._raise_passphrase_exception()
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\resources\python\src\3.10\pkgs.zip\OpenSSL\SSL.py”, line 1167, in _raise_passphrase_exception
_raise_current_error()
File “C:\Users\elopes\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.2\resources\python\src\3.10\pkgs.zip\OpenSSL_util.py”, line 57, in exception_from_error_queue
raise exception_type(errors)
OpenSSL.SSL.Error: [(‘x509 certificate routines’, ‘’, ‘key values mismatch’)]
Send help, please. D:
The error appears in the console right after opening ShotGrid/FPT Desktop
It was solved after sending a ticket to ShotGrid support.
The certificate of our ShotGrid website was expired.
Same for us.