[BUG] Intermittent page loads are just grey

Hello,

since about a week or so I have experienced on multiple separate ShotGrid sites that ocassionaly page loads (for example loading a Published file detail page) the page loads just as grey (see screenshot). refreshing it will usually fix it and load the details page properly.

Can confirm. I saw it in our studio as well. Had it maybe 4 times during the last two weeks.

Cheers,
Fabian

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Hi @Ricardo_Musch @Fabian

The next time this happens, could you please take a screenshot of the web console ?

Any messages there may help us understand the issue.

-Patrick

Web console?

From the View → Developer → JavaScript Console menu

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Thanks! Will do!

Hi @patrick-hubert-adsk !
Just happend again as I clicked on a link to see the detail page from a published file.
Here is the console output:

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Our users have been noticing the same thing. It appears to happen around deploy times, but that’s just anecdotal evidence I’ve been able to gather from folks at this point. A log out and in again tends to resolve the issue.

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Yes exactly the same, usually loading a detail page for something liek a PublishedFile or a Event Log

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@brandon.foster
Since ShotGrid did a maintenance update around this time that could also be the case for me here.
I do not need to log out though, simple page refresh does the trick.

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Thanks @Fabian for the screenshot,

Have you already a ticket opened for this ?

-Patrick

Hi @patrick-hubert-adsk !

No I did not. Pretty pressed with stuff atm. Maybe @Ricardo_Musch wants to create one? If so, feel free to add me to it. Will add more info if this issue pops up again.

Cheers,
Fabian

Hi @Fabian

I would strongly suggest that you open a ticket. This is outside of my current field of responsibilities, and waiting on me to have a look is not optimal.

-Patrick

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Hi @patrick-hubert-adsk !

I submitted a ticket. Let’s see how it goes. Thanks for your help anyway! :slight_smile:

Cheers

Haha I literally just submitted a case too just now.

Have added the link to this post.

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Is anyone still having these issues? Because I am…