Hello community!
We are no longer able to use the Action Menu on our site anymore. When right clicking on a Shot for instance, it is stuck in “Sorry, we have not finished loading your actions. Please wait a few seconds and try this menu again.”
This used to work just fine a while ago (unsure when though). In the meantime we updated SG Desktop and our local config to all the latest versions. We are running a centralized config (per project).
In the Desktop console it throws these kind of errors:
2026-01-13 12:08:46,521 [ INFO] Certificate error!
2026-01-13 12:09:10,166 [ WARNING] Unexpected error message in object: [Failure instance: Traceback: : [('SSL routines', '', 'ssl/tls alert certificate unknown')]
C:\Users\info\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.5\resources\python\src\3.11\pkgs.zip\twisted\protocols\tls.py:247:_checkHandshakeStatus
C:\Users\info\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.5\resources\python\src\3.11\pkgs.zip\OpenSSL\SSL.py:2361:do_handshake
C:\Users\info\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.5\resources\python\src\3.11\pkgs.zip\OpenSSL\SSL.py:1978:_raise_ssl_error
C:\Users\info\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.5\resources\python\src\3.11\pkgs.zip\OpenSSL\_util.py:76:openssl_assert
C:\Users\info\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-framework-desktopserver\v1.8.5\resources\python\src\3.11\pkgs.zip\OpenSSL\_util.py:62:exception_from_error_queue
So this leads me to believe it is certificate related.
Things I tried (but with no luck):
- Re-install Desktop and wipe everything in the user - roaming - appdata folder.
- Update to latest core (v.23.1)
- Update all apps to latest versions
Desktop versions:
- App v2.1.0
- Python 3.11.9
- Startup 2.4.5
- Engine 2.8.0
- Core 0.23.1
- Basic Config 1.7.6
Anybody has a clue?