3dsmax Workfiles Error

Hi Brains Trust, Ive customised our tk and in final testing we’ve come up with just one glitch for this deployment i can’t seem to work out how to repair. That is in 3dsmax when in the context of a new file for an asset i cant get to the workfiles save menu. However when at the project level we do have the menu to load and save avail. Ive gone in circles checking all the yml files as to which one is controlling this behaviour but now im calling a friend, any insights as to where to look for the control for this hidden save would be most appreciated.

Are you sure the Workfiles app is initialized?
Can you take look at the Work Area Info under Apps?

If not, take a look at the engine logs, there may be a config error that has made Workfiles not load.