Why do I have to reset my password every time I login to my Shotgun account?

My password does not save and I have to reset it every time I log in to my SG account. Am I doing something wrong?


Typically, when users have issues like this, it’s because they’re using an incorrect login (either one that is or is not an email address).
When this happens, you’ll be able to successfully reset your password using the Forgot login or password? link on the login page, and follow the email prompts to get back into Shotgun. However, you get stuck in a loop doing this again the next time you try to login directly using an incorrect login.

  • For the troubleshooting you should double-check your login from your Shotgun Account settings and ensure that you’re using the correct one. :wink: