Vendor Login

One of our vendors is having a hard time getting access to our Shotgrid. Do they have to have an auto desk account before gaining access to shot grid?

Hi @JTosto

Could you please provide more details as to the vendor’s issue ? (screenshot, actual error message strings, etc.)

Has that vendor been added as a ShotGrid user (in the People page) ? If so, did they follow the link in the invitation email they should have received ?

If you invited that vendor to review a playlist on the Client Review Site, then they do not need an Autodesk Identity account.

Hoping this helps,