One of our vendors is having a hard time getting access to our Shotgrid. Do they have to have an auto desk account before gaining access to shot grid?
Hi @JTosto
Could you please provide more details as to the vendor’s issue ? (screenshot, actual error message strings, etc.)
Has that vendor been added as a ShotGrid user (in the People page) ? If so, did they follow the link in the invitation email they should have received ?
If you invited that vendor to review a playlist on the Client Review Site, then they do not need an Autodesk Identity account.
Hoping this helps,
-Patrick