We are using Shotgun as our ticketing system to track error messages. I did notice however that the search in Shotgun does not seem to find any of the tickets.
Is there a specific configuration setting I need to enable? Or are comments/notes on tickets just not included in the general Shotgun search?
Thanks!
Hey there, Cape.
As a first step, check out Site Preferences > Entities > Tickets. In Shotgun, you can choose which entities show up via global search, and it may be that someone on your site has chosen not to include Tickets in search results:
Mason.
Thank you Mason!
Looks like it is set up correctly in our Site Preferences.
While the search does find the ticket when searching for title, but it does not find anything that is in the Description or notes.
Is that expected behavior.
Just in case you are one of the many people who are not aware of the drop-down menu beside the search widgets, you probably don’t have it set to “keywords”…
Brilliant! That’s why Doug is the man.
It wasn’t the Keyword checkmark but there also is a “Reply Comment”! And with that enabled it does search in the comments as well. Huzza.
