Some tips and tricks for the Trusted Solutions category

johnny.duguid · December 13, 2019, 8:28pm

A few tips and tricks for using the forum and the Trusted Solutions category and sub-categories:

The top level category Trusted Solutions is accessible by Admins, Mods, and SG Internal.
Each sub-category is visible to the same groups.
Permissions are handled via the category settings and groups.
@Guillaume, @francesca, and @johnny.duguid are points of contacts for this space should you need additional help.

Know your audience. If they’re technical, go deep into details if you need. If they’re not, try to avoid jargon.
It’s ok to not know the answer, but it’s helpful to let the client know we’re looking into their needs so they know we’re on it.
Never lie. If you make a mistake or put out bad info, go back and correct it. Own up to it and move on. Everyone makes mistakes so don’t sweat it, but clean up any mess.
Discourse works great on mobile devices. Head to the URL in your mobile browser or download an OS specific app (iOS, Android).
Notifications are your friend. You can fine tune them to your preferences. Details below.
You and clients can reply via email.
If you observe anyone behaving poorly in the forum, you can flag their post by clicking the icon near the post and the Admin+Moderation team will handle follow up.
When in doubt, ask @johnny.duguid, @Guillaume, or @francesca or post to the #shotgun-community Slack channel.

Discourse has robust notification preferences that you can tweak. It’s worth being aware or two particular settings:

Within your user profile, head to Preferences > Notifications
You can refine settings within each topic and category, too. Just look for the blue ! icon: