ShotGrid Web Player Shows Black Screen Any Fixes?

Hi Everyone,

Iam experiencing a black screen issue when trying to play media in the ShotGrid Web Player. The player loads, but instead of displaying the video, the screen stays black while audio still plays.

I have tried clearing cache, switching browsers, and updating GPU drivers, but the issue persists. Iam using ShotGrid on Windows with chrome.

Has anyone else encountered this? Could it be a codec, browser, or ShotGrid server issue? Any troubleshooting suggestions would be appreciated!