ShotGrid Create renewal succeeded but cannot log in

Hi ,

After the user filled credentials to log in page (shotgrid create) , prompt up window (as shown in image below) shows up . But it is redirect to the log in page again . Unable to enter shotgrid create app at all .
Why is this happening ? Is it because the user is using macbook ? . Thanks

Hi @cha

This may be due to the URL typed by the user…

Was it just or did it include something after the site name ? (e.g. ?

Also, did this person log on ShotGrid (with a web browser) at least once with their new user ?

The first interaction of a new user with ShotGrid should ideally be with the browser.