I am trying to run down why when I receive a Ticket in SG I do not get an email. If it is directed to me or a Group that I am part of, either in the To or CC fields, I do not get an email. My notification settings are as such:
Email me whenever I receive a note.
Email me about Tickets that I’m involved in (those that I’ve created or replied to, or where I’m a recipient).
Subscribe to My Inbox Note Emails
Subscribe to My Tickets
Is there a more global setting that I am missing or an option that I need to check in SG? The problem I am running in to is if I am not watching the Ticket page for new entries the Tickets are going unnoticed. I also do not get an email when I create a Ticket, even though I have that option checked in the User Prefs.
I also went and checked EVERY option for subscribing and email notification on the list. After about an hour of activity across multiple projects, I have gotten zero emails.