Hello!
I have been trying to set up a Legacy Login in Flow Production Tracking for myself. When I select Create new Passphrase under the Legacy Login, I get an error saying " [ my domain name] says Your current password is not correct. Please rectify." I am following the instructions that require “8+ characters, including 3 of the following: upper case letters, lower case letters, numbers, symbols.”
What can I do to fix this issue?
Thanks!
To set up a new password, you need to input your old password. The error “current password is not correct” sounds like you’re trying to put your new password into the old password field, perhaps.
Thank you for your reply!
I am not trying to set up a new password. I am trying to set up a legacy login in shotgrid, which I have never set up before so there is no old password. Even when try to use my current shotgrid password to set up a Legacy Login, it still says the same thing.
You’re not alone. I have this exact same issue. I’ve raised a ticket with AD but no reply. You should raise a ticket also.
I heard back from support. It sounds like a known bug they are now working on.
"The Engineering team informed that this issue is due to an internal bug that is currently being fixed. Sorry about the inconveniences.
This should be fixed within the next few days. As soon as I have more information when this is now fixed, I will keep you updated."
Hi Patrick!
Yeah I got the same reply too after I raised a ticket.
Thanks for letting me know!