RV Sync Session Error - ContentAccessDenied (user authentication fail?)

Hi all,

We’re getting reports of users in RV Sync Sessions who are experiencing media errors of the following kind after being in a Session for a while without issue:


When I look up the PySide2 error it tells me it’s essentially a HTTP 403 Forbidden error:

It’s as though at some point during the Session it decides the user isn’t authenticated, though initially and until that point it’s behaved as though the user was authenticated (these are valid users).

Advice on how to resolve this issue is appreciated.