Frame count issue on Creator Review Beta

I have created a playlist. Then opened the playlit in Creative Review Beta.
The frame counting starts on 29446 in Creative Review interface. On the Shot version page the frame counting starts on 0.
Tested adding notes on both (Creative Review and Shot version page) and the result are on the screenshots: different frame counting on each system.

Adding the link for the Creative Review > Flow Production Tracking

Adding the link for my Shot version page > Flow Production Tracking

Forgot the screenshots. Sorry!

Hello! Thank you for your feedback!

This is due to a difference in how Creative Review validates the frame number in the media. Creative Review uses the transcoded metadata for the first frame where Overlay Player uses manually edited data from the first_frame field.

The content should be the same in both cases with the same total frames. At this time, we do not support the manual editing of the start frame in Creative Review. Please let us know if this something you would need to continue using the player.

Are you using a custom transcoder or uploading right into Flow Production Tracking? This may also be a source of the issue.

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More detailed explanation:

  • Creative Review uses transcoded metadata for first frame. Meaning that in the media metadata, the first rame was set to 29446 and that value was extracted from the media at transcoding time.

  • Creative Review ignores the manual data entered for the version (first_frame)

  • Overlay Player uses these manually edited data. (0)

  • You set the first frame to 0 (probably) so in Overlay Player, 0 to 21 = 22 frames

  • Creative Review doesn’t use first_frame, it uses the real first frame from metadata. 29446 to 29467 = 22 frames.

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