We are setting our firewall to reach autodesk login site to migrate ours accounts from Shotgrid.
So we need to know the FQDNs and IP addresses required.
We were trying with the following list but it does not work for us
Best Regards!!
The list you cite should be correct, mainly the section that mentions Login, License Entitlement
Unfortunately, the IPs of these site do change. We do not have a fixed list, we just have the URLs.
Just to isolate the problem, and remove ShotGrid from the equation, can you do a test and report back on the results ?
- Open a new Incognito or Private Browsing page (this to avoid any contamination from existing sessions/cookies/local storage)
- Open the debugging tools, and select the
Networktab - In the URL bar, enter
https://profile.autodesk.com - try to log in, and see where the flow is blocked, the Network tab should indicate which URL(s) cannot be reached
You can use that information to update your firewall settings.
Hoping this helps,
-Patrick
Hi Patrick
Thanks for your answer, but don’t work, i have attached two images with the result of your suggest,
May I suggest that you instead post the errors you are seeing when accessing https://profile.autodesk.com ?
Notably:
- the view shown from the browser’s window, e.g. what the end-user trying to login sees,
- the web console content, which would show errors and elements which cannot be loaded,
- the network tab, to see the calls that generate the errors
Again, I recommend using an incognito window, to properly isolate the test.
-Patrick