Flame app non responsive when trying to open from SG desktop

We set up a new computer and installed the same app and config. for some reason this new build just hangs when trying to open Flame from the Desktop app. It works fine on all the other machines and everything looks normal in the console and logs. i can see the instance of Flame trying to open but i get “not responding”. now if I create the project in Flame first, i am able to open the project. it seems to be limited to the project creation when trying to create a new project.

any ideas?