when i try to launch unreal through shotgrid create i get this huge long python error which i can’t see the end of and i can’t scroll or select the text of. and unreal doesn’t launch. is there any way to get this working?
You should have the complete error in the logs that’s on %APPDATA%\Autodesk\ShotGrid Create.
1 Like
ah thanks - I found the log file.
strangely the traceback in the logs seems incomplete too though
does this make any sense to anyone?
[debug] 10144 02/02/23:14:10:23.000 No path translations found for V:/Jobs/hvtest_acis_221109/sequence/Acis/acs000/renders/blast/acs000_anim_UpdateTest_v005/acs000_anim_UpdateTest_v005.mov (1 available translations)
[debug] 10144 02/02/23:14:10:23.003 [Cache] Key generated is 10760L7683Version for layout = /Shot/1504/Version/7683
[debug] 10144 02/02/23:14:10:23.003 [Cache] Hit on '1042https:__carbon.shotgrid.autodesk.com'
[debug] 10144 02/02/23:14:10:23.003 [Shotgun] HTTP Header content-type: application/json
[debug] 10144 02/02/23:14:10:23.003 [Shotgun] HTTP Header accept: application/json
[debug] 10144 02/02/23:14:10:23.003 [Shotgun] HTTP Header charsets: utf-8
[debug] 10144 02/02/23:14:10:23.003 [Shotgun] HTTP Header connection: keep-alive
[debug] 10144 02/02/23:14:10:23.003 [Shotgun] Connection Type: POST
[debug] 10144 02/02/23:14:10:23.003 [Shotgun] Request URL: https://carbon.shotgrid.autodesk.com/api3/json
[debug] 10144 02/02/23:14:10:23.003 [Shotgun] Request: {"params":[{"session_token":"******"},{"paging":{"current_page":1,"entities_per_page":75},"return_paging_info":true,"api_return_image_urls":true,"include_archived_projects":false,"return_fields":["code","created_at","description","entity","entity.Shot.sg_cut_duration","filmstrip_image","id","image","image_blur_hash","image_source_entity","project","sg_first_frame","sg_path_to_frames","sg_path_to_movie","sg_status_list","sg_task","sg_task.Task.content","sg_task.Task.due_date","sg_task.Task.id","sg_task.Task.sg_status_list","sg_task.Task.step.Step.code","sg_task.Task.task_assignees","sg_task.Task.task_reviewers","sg_uploaded_movie","sg_uploaded_movie_frame_rate","updated_at","user","viewed_by_current_user"],"image_render_method":"use_latest_version_or_note","type":"Version","filters":{"logical_operator":"and","conditions":[{"relation":"in","values":[7683],"path":"id"}]}}],"method_name":"read"}
[debug] 10144 02/02/23:14:10:23.057 A line is too large!
[error] 10144 02/02/23:14:10:23.057 [ SGTK ENGINE ] Could not execute action: Error executing remote command <ExternalCommand Unreal Engine @ tk-desktop2 Task 6688>: A general error was raised:
Traceback (most recent call last):
File "C:\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-framework-shotgunutils\v5.8.5\python\external_config\scripts\external_runner.py", line 121, in execute_command
self._callback()
File "C:\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-framework-shotgunutils\v5.8.5\python\external_config\scripts\external_runner.py", line 484, in main
engine.commands[callback_name]["callback"]()
File "C:/Program Files/Autodesk/ShotGrid Create/sgtk\bundle_cache\baked\tk-config-basic\v1.4.5\install\core\python\tank\platform\engine.py", line 1083, in callback_wrapper
return callback(*args, **kwargs)
File "C:\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\base_launcher.py", line 138, in launch_version
**kwargs
File "C:\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\base_launcher.py", line 405, in _launch_callback
software_entity,
File "C:\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\base_launcher.py", line 190, in _launch_app
app_engine, app_path, app_args, context, file_to_open
File "C:\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\prepare_apps.py", line 45, in prepare_launch_for_engine
tk_app.sgtk, context, engine_name
File "C:/Program Files/Autodesk/ShotGrid Create/sgtk\bundle_cache\baked\tk-config-basic\v1.4.5\install\core\python\tank\platform\software_launcher.py", line 83, in create_engine_launcher
engine_name, tk, context
File "C:/Program Files/Autodesk/ShotGrid Create/sgtk\bundle_cache\baked\tk-config-basic\v1.4.5\install\core\pyt
[debug] 10144 02/02/23:14:10:23.059 A line is too large!
[notice] 10144 02/02/23:14:10:23.059 [ BROWSER (Main Page)] Notification: **ShotGrid Integration Error**
Could not execute action. Error executing remote command <ExternalCommand Unreal Engine @ tk-desktop2 Task 6688>. A general error was raised.
Traceback (most recent call last).
File "C.\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-framework-shotgunutils\v5.8.5\python\external_config\scripts\external_runner.py", line 121, in execute_command
self._callback()
File "C.\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-framework-shotgunutils\v5.8.5\python\external_config\scripts\external_runner.py", line 484, in main
engine.commands[callback_name]["callback"]()
File "C./Program Files/Autodesk/ShotGrid Create/sgtk\bundle_cache\baked\tk-config-basic\v1.4.5\install\core\python\tank\platform\engine.py", line 1083, in callback_wrapper
return callback(*args, **kwargs)
File "C.\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\base_launcher.py", line 138, in launch_version
**kwargs
File "C.\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\base_launcher.py", line 405, in _launch_callback
software_entity,
File "C.\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\base_launcher.py", line 190, in _launch_app
app_engine, app_path, app_args, context, file_to_open
File "C.\Program Files\Autodesk\ShotGrid Create\sgtk\bundle_cache\app_store\tk-multi-launchapp\v0.12.2\python\tk_multi_launchapp\prepare_apps.py", line 45, in prepare_launch_for_engine
tk_app.sgtk, context, engine_name
File "C./Program Files/Autodesk/ShotGrid Create/sgtk\bundle_cache\baked\tk-config-basic\v1.4.5\install\core\python\tank\platform\software_launcher.py", line 83, in create_engine_launcher
engine_name, tk, context
File "C./Program Files/Autodesk/ShotGrid Create/sgtk\bundl
[debug] 10144 02/02/23:14:10:23.242 A line is too large!
[debug] 10144 02/02/23:14:10:23.242 [Shotgun] Response: {"results":{"entities":[{"type":"Version","id":7683,"code":"acs000_anim_UpdateTest_v005","created_at":"2023-01-03T12:08:23Z","description":null,"entity":{"id":1504,"name":"acs000","type":"Shot"},"entity.Shot.sg_cut_duration":null,"filmstrip_image":"https://sg-media-usor-01.s3-accelerate.amazonaws.com/77d26f7e4c873fcf1060a87ec9433685da0800ca/be490266ccdce073570f5fdd3f87babd76031ef1/76d0ef1766df7605_acs000_anim_UpdateTest_v005_filmstrip.jpg?response-content-disposition=filename%3D%2276d0ef1766df7605_acs000_anim_UpdateTest_v005_filmstrip.jpg%22&x-amz-meta-user-id=122&x-amz-meta-user-type=HumanUser&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAYJG6Z4JIW3Y2HIGP%2F20230202%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20230202T221023Z&X-Amz-SignedHeaders=host&X-Amz-Expires=900&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEGcaCXVzLWVhc3QtMSJHMEUCIQD%2FTf9TYuzgTRtb2CatKrNqWKWSsXr60xBXhEh2PAsRzQIgIVZjS%2Bdu7m4Gp59YiKO7OMbRX5yvZ21%2FII1rGcmCnqoqoQII3%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARAAGgw1Njk1NTA0MzA4MDEiDOdQgHf5rItVeCPW5ir1Ace9hK9LehmYXIy%2By0kWYY%2BgiFDgoI1y%2BCeytz88ENsK4mr7a9RxQEcxZvSIN7mQauabSIR7Lni2Fw9RmvgWDzuk%2BEpg%2FYB48qLfQZScV7G%2BWbZnKKtEAHc94MCeI63ydGHXgZTw5j0%2BHybf0fp8mZ6ckyQ6ZA4h51Qpue%2B5Yr1%2FiskyiKuXVzBNqkozYnpDFgJUVsVDdtK1W8HGwFSUr5AFrlDk0JI2%2B0TD9afdV%2BA9IlpcVPDPnPrQK%2F7pYdJw5i0i4sPUqHBjwpPK49%2Bnqjrg5WkBaV6V7SmzCbGERmsMGWzcXgUK06vJnAUjIiXa%2B%2FptbmqWMIzp8J4GOp0BqnJKbrQD27UT2g9%2FwILHNcz8lomg%2FM9gjKOasEkuCii4toF09T1wscmztVjG0WdteY2eB3SP3mrL3IyQRVdq1ktmM%2BZuHjz0expb4aCIQywO%2Bfj%2FRcISD0tjTT3zKfoJlFZNxqTIcw0qMZ2SdMZphsP2dxrpyUp%2BsGSCDD7L6vei9uINFUsj%2FXDgYgRzQrN6bdWlkGmTd2cgGGa%2Fhg%3D%3D&X-Amz-Signature=d6718c1dafcf018e898d6e582fcfd93c36d92fb741fad36050efdec9c06b53eb","image":"https://sg-media-usor-01.s3-accelerate.amazonaws.com/77d26f7e4c873fcf1060a87ec9433685da0800ca/e790e930675fd4a894c12a805280e909b9d62912/76d0ef1766df7605_acs000_anim_UpdateTest_v005_t.jpg?response-content-disposition=filename%3D%2276d0ef1766df7605_acs000_anim_UpdateTest_v005_t.jpg%22&x-amz-meta-user-id=122
[debug] 10144 02/02/23:14:10:23.242 [Shotgun] Response Headers: HTTP/1.1 200 OK