On August 16th , we will renew the SSL certificates for
*.shotgunstudio.com. This change will be effective for all users, globally.
The standards around HTTPS encryptions are evolving and certificate rotations can break older toolkit versions, including DCC integrations. Please validate that you are using supported versions of the Shotgun API, Shotgun Desktop and Toolkit integrations.
Requests made though old versions of our tools/APIs may start failing. A handful of users may also see SSL Validation or SSL Handshakes errors when trying to communicate with ShotGrid sites.
Make sure you are running a version of our tools/APIs that is recent enough to be supported. There are approximately one hundred unique users identified who are running versions of tools old enough to be at risk of facing a problem (less than 0.02% of our user base). Tools/integrations older than 3 years have not been supported by Autodesk. More specifically, users must meet the following requirements:
- Minimal version of the Python API: 3.0.37
- Minimal version for SG Desktop: 1.5.3
- Desktop integration in supported Engine version
Supported versions of DCCs for Toolkit Integrations Apps and Engines.