Just when I thought I couldn’t get any more frustrated with this Autodesk account migration, no I seem to be unable to log in using the Shotgun Desktop - macOS 11.5.1, SG Desktop 1.7.0. I click the Sign In button, and all I get is a white screen. Will probably have to send something to support as w…

Hi @dennisserras Given that both Create and Desktop are behaving the same way, this is clearly Qt related… So if you have already tried disabling GPU acceleration (I know, no GPU, but this is software so…) The the only way I see to get things working again is to set the environment variable SGTK_F…

Hey Patrick, just to make sure I’m not being dumb, will you give me the exact environment variable key/value for Windows? I added what you put on the other thread into the Windows user env vars and it didn’t seem to affect anything. Thanks! Den

Hi @dennisserras Just so I understand the context : were things working before and suddenly stopped working ? (e.g. you were already using Autodesk Identity to authenticate with the desktop) If that was the case, then it means that something in your environment changed. Were the video drivers upda…

The environment variables are the same for all platforms: To disable the GPU acceleration : QTWEBENGINE_CHROMIUM_FLAGS which needs to be set to --disable-gpu To force the use of the legacy login and passphrase: SGTK_FORCE_STANDARD_LOGIN_DIALOG to 1 (any non-empty string actually) -Patrick

Hi Patrick et al, We’ve sorted this out - as our VMs do not have GPUs, we had to force QT to use the QT Quick 2D renderer instead of QT Quick 2 with this variable: QMLSCENE_DEVICE=softwarecontext Thank you! Den

Hi @dennisserras Excellent news, thanks for finding this and sharing ! We will definitely take note of this. -Patrick

[image] dennisserras: QMLSCENE_DEVICE=softwarecontext FWIW I was having this same problem and the above solution worked for me in the following scenario: Running ShotGrid Desktop on Windows 11 Pro (ARM) via Parallels VM on a Macbook Pro M1 Max. Seems like there is a common underlying issue…

Hey all, For those of you who happen to be on macOS, I thought I’d be clever and try the following: sudo vi /Applications/Shotgun.app/Contents/Info.plist Insert the following at line 4: LSEnvironment QTWEBENGINE_CHROMIUM_FLAGS —disable-gpu Unfortunately, it seems we can no longer modify …

Hi @nedwilson That is a totally valid concern with setting that environment variable for all applications, for all users on the machine or even just one specific user. Unfortunately, I have never attempted the surgery you describe, so I do not know how to do that in a more recent OS. Personally, …

We cleared the browser cache And set the ENV variables: export QTWEBENGINE_CHROMIUM_FLAGS=--disable-gpu export SGTK_FORCE_STANDARD_LOGIN_DIALOG=1 export QMLSCENE_DEVICE=softwarecontext in here: atom ~/.bash_profile And yet Shotgun Desktop would still get stuck on the white login screen …

Blank white screen when trying to "Sign in using the Web." in Shotgun desktop

Pipeline Integrations

Jaziel October 25, 2022, 9:52pm 35

Just so everyone knows, i wrote an answer for Fedora issue (and mayber almost Linux user with thhis error) on the post of @vandam

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Blank white screen when trying to "Sign in using the Web." in Shotgun desktop

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