Blank white screen when trying to "Sign in using the Web." in Shotgun desktop

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Hi @nedwilson

Qt seems to be misbehaving, and it is a difficult thing to troubleshoot at a distance.

So far, this is the second instance of this, but I know that this will occur again.

For others reading this thread, I have provided the attached Python script to @nedwilson , for him to run on his Mac and handle the authentication in the console instead of a Qt WebConsole window.

Pre-requisites:

  • the latest SG Desktop (1.7.0)
  • in ShotGrid, go to your user account settings, in the Legacy Login and Personal Access Token section
  • take note of your login (this should be your old pre-Identity login,)
  • ensure that you have a password set (this should be your old pre-Identity password)
  • Ensure that you have a valid Personal Access Token set

The script.

  • Copy it wherever makes sense to you
  • make it executable ( chmod +x alt_login.py ), or you will need to start it with the python interpreter provided with the desktop (e.g. /Applications/Shotgun.app/Contents/Frameworks/Python/bin/python alt_login.py (assumes that you are on a Mac)
  • enter your site url, legacy login and passphrase

If there are no errors, then you can start the SG Desktop, and it should connect to your site automatically.

Hoping that this can serve as a workaround for those with the issue.

-Patrick

alt_login.py (395 Bytes)

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