All users unable to run SGDesktop - 2021-10-14

dean-warren-SSE · October 14, 2021, 1:19pm

All of our users are unable to run SG desktop this morning, this was all working fine yesterday.

SGDesktop_error_2021_10_14

My understanding is that Personal Access Tokens are optional. Was there a change rolled out today?

guilhermecasagrandi · October 14, 2021, 1:21pm

The same here.

jonas.lindfors · October 14, 2021, 1:22pm

Yep same here. There’s an incident report here:

dan.stein · October 14, 2021, 1:30pm

Same here as well, hope this gets resolved quickly.

jhudsonFP · October 14, 2021, 1:31pm

Same here!

MarcelTie · October 14, 2021, 1:31pm

RV is also not accessible. After logging in with Autodesk credentials to get the license, it will again ask you to connect with the ShotGrid site to get the license from it.

jonase · October 14, 2021, 1:42pm

Same here as well

Ricardo_Musch · October 14, 2021, 2:15pm

Same here, however setting up a PAT seems to resolve the issue, in case anybody wondered.

Patrick · October 14, 2021, 2:20pm

Same here!

Fix on the way apparently…

jhudsonFP · October 14, 2021, 2:45pm

Working again for us.

TonyTang · October 14, 2021, 10:21pm

Same here as well