SG Identity down

Bad gateway, error pages… No way to login with SG Desktop 1.7.2 nor 1.7.3 this morning. Please fix.


Hello @kevinsallee ,

We are experiencing an issue with our Identity Authorization Service. This is impacting users ability to login to Autodesk Products & Services. The team continues to work on restoration of service. You can see more details about the services affected on this page: https://status.shotgridsoftware.com/

Please check the Autodesk Health Dashboard at http://health.autodesk.com for updates.

Yes, saw that, cannot login to SG sites either… Do you have an ETA?

Not yet, unfortunately. The team continues to work on restoration of service. Apologies for the inconvenience, we appreciate your patience.

Quick note with the latest incident update from our ShotGrid Status site: A fix has been implemented and we are monitoring the results.

1 Like