Python API // 2-Factor Auth

Pipeline Integrations
1

We are encountering issues during human API authentication to the Shotgrid Python API with 2FA.

sg = Shotgun("https://studio.shotgunstudio.com", login="loginemail", password="legacypasswoord"), auth_token="shotgridpersonalaccesstoken")

I found topics here saying it worked for other people but the only api response we are getting is:


> Traceback (most recent call last):
>   File "<stdin>", line 1, in <module>ken="the auth token" 
>   File "~/shotgun_api3/shotgun.py", line 715, in __init__
>     self.config.session_token = self.get_session_token()
>   File "~/shotgun_api3/shotgun.py", line 3235, in get_session_token
>     rv = self._call_rpc("get_session_token", None)
>   File "~/shotgun_api3/shotgun.py", line 3423, in _call_rpc
>     self._response_errors(response)token="the auth token" ion 
>   File "~/shotgun_api3/shotgun.py", line 3722, in _response_errors
>     raise AuthenticationFault(sg_response.get("message", "Unknown Authentication Error"))
> shotgun_api3.shotgun.AuthenticationFault: Cant authenticate user 'email login'

The token has been connected on the SG user setting page

Screenshot 2023-10-02 at 14.32.52
Screenshot 2023-10-02 at 14.32.521320×224 22.5 KB

We also already tried using the 6-digit code from the authenticator app as auth_token value without any succes.

Somebody has a clue why this is not working?

Thanks in advance,
Bert

2

You need to use the login name, not perse the email.

Old user accounts created before the move to Autodesk Identity will likelyu have a username that is not teh users email but just the first bit.

3

Hi Ricardo,

A while ago but forgot to mark this issue as solved.
Thank you for pointing me into the right direction.

Greetings,
Bert

1 Like